Shipping Policy

GROUND SHIPPING

Ground shipping provides delivery for smaller items using carriers such as FedEx, UPS & USPS. When your order ships, you will receive an email with your tracking information. For larger items see freight shipping below.

FREIGHT SHIPPING

Freight Shipping is used for larger products that can’t be shipped via common carrier or are too heavy to lift. When products are shipped freight, they come on a pallet or in a shipping crate. The pallet might be plastic wrapped or strapped. We take your purchase seriously and do our best to ship your order in a way that will insure its safe undamaged arrival.

It’s important to note that since freight orders ship on a pallet or in a crate, the truck used to transport your order could be a large semi-truck hauling a large trailer box. These trucks have a hard time navigating through narrow tight roads. That is why Freight orders include curbside delivery only. If you need your order moved somewhere else you can contact the freight company prior to delivery and see if they offer "Inside Delivery" service. This service will take your freight and have it moved into your garage only. Additional charges may apply. The driver must have what he deems is reasonable access to the end of your driveway. On rare occasions, the driver may determine that he cannot access your property line or driveway for your curbside delivery. If this happens you must make arrangements to get your order from the freight company, which at times could mean meeting the driver at a different location. The driver will take your order off the truck for you, but you are responsible for moving the order to where it needs to go on your property. The driver will not offer assistance in this regard, nor is he obligated. If your order exceeds the lift gate size or weight limits, you will need to make arrangements to get your order off of the truck.

The freight company will call you prior to your delivery to schedule the delivery. An adult must be present to inspect and sign for the shipment. If you miss your appointment or need to reschedule your delivery, you may be responsible for additional fees incurred. You are responsible for inspecting the freight shipment for damage at the time of delivery. If you notice any damage to the packaging, you need to make a note on the Bill of Lading sheet, "Freight Refused Due To Damage" and have the freight company take the damaged unit with them. DO NOT SIGN FOR ANY DAMAGED FREIGHT. If you find damage during your inspection contact Freedom Fire Pits right away at (888) 978-0554. If you sign for the freight delivery without noting the damage, the freight company is released from liability and the responsibility now falls on you, the customer. So please thoroughly inspect the freight prior to signing for it.

Occasionally, we get notice from our shippers that the delivery address will require additional fees due to accessibility or unusual circumstances. It is impossible for Freedom Fire Pits to anticipate all delivery circumstances at the point of sale. In the event we are notified by the shipper of these types of situations, we will contact you to cover these additional fees. We cannot be held liable for additional fees that go above and beyond our typical shipping parameters.

IMPORTANT SHIPPING NOTES FOR WARMING TRENDS FIRE PITS

The lead times for Warming Trends Fire Pits will vary depending on which items and what color. Some products may be in stock, others may require time to manufacture. Typical lead time for Warming Trends Fire Tables is 3-5 weeks. These lead times can change at any time due to unforseen circumstances. If delivery times are a concern please contact us prior to ordering so we can give you the most accurate information available. Warming Trends products ship from Colorado.

If shipping to Hawaii or Alaska, please contact us for a custom shipping quote. All shipments to Nantucket Island and Martha's Vineyard will be shipped to Cape Cod Express only and all island delivery charges are the responsibility of the ultimate consignee.

FULL LIFETIME WARRANTY FOR CROSSFIRE® BURNERS

Warming Trends warrants that each Warming Trends® Crossfire® and other jetted-flame-brass burners sold through Warming Trends’ distribution network (each as “Burner”) is free from defects in materials and workmanship and conforms to its specifications, which are available upon request.

We offer a lifetime, full warranty for our Burners, regardless of ownership, beginning on the date of purchase (“Warranty Period”). This warranty is transferable, but we reserve the right to require proof of ownership for any transferred burners including proof that the Burner was not acquired through improper means or unauthorized re-sellers. During the Warranty Period, Warming Trends provides repair and exchange services for the Burners, without charge. If a Burner does not function as warranted during the Warranty Period and, after a reasonable number of attempts, Warming Trends is unable to either

1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to Warming Trends and your money will be refunded. The warranty stated above will not apply to the extent that there has been misuse or use contrary to specifications or the appropriate user or operating manual, installation defect, accident, modification, unsuitable physical or operating environment, operation in other than the specified operating environment (e.g., outdoor burners should only be used outdoors) improper maintenance by you, or failure caused by a product for which Warming Trends is not responsible. With respect to Burners, the warranty is voided by removal or alteration of any identification labels or marks on any Burner or part. 

ITEMS NOT COVERED BY FULL WARRANTY FOR BURNERS

OTHER THAN AS EXPRESSLY STATED ABOVE, WARMING TRENDS DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OF ANY BURNER, OR THAT WARMING TRENDS WILL CORRECT ALL DEFECTS.

This warranty is specific to Burners and does not apply to any other product sold by Warming Trends, which may be covered by separate warranties with different terms. Warming Trends does not warrant any services related to our Burners, including installation, unless we provided those services to you. You may have warranty rights from the service provider, but we make no representations or warranties express or implied regarding any third-party service provider and our warranties do not apply to failures caused by their work. 

IGNITION SYSTEMS WARRANTIES

Residential Installations

Platinum Ignition Systems are warranted for three (3) years from date of purchase, when installed on a Warming Trends plate or pan and with listed Crossfire® burners as set forth as Certified with Platinum Ignition Systems in the Platinum Ignition System Instruction Manual or as otherwise approved by Warming Trends, in writing, prior to sale. In the event a Platinum Ignition System must be replaced due to a defect or malfunction of the system, Warming Trends® will repair or replace the system at no cost for the first three (3) years. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover.
24VIK and 3VIK systems are warranted for one (1) year from the date of purchase and, thereafter, are covered by a limited warranty for two (2) years from date of purchase. In the event a 24VIK or 3VIK system must be replaced due to a defect or malfunction of the system, Warming Trends® will repair or replace the system at no cost for the first year. In the event a 24VIK or 3VIK system fails after the first year from date of purchase and within two years from date of purchase, Warming Trends will repair or replace the system for a cost of 50% of the current list price. This warranty does not cover labor costs.

      P24VIK Systems are warranted for three (3) years from date of purchase. In the event a system must be replaced due to a defect or malfunction of the system,  Warming Trends will repair or replace the system at no cost for the first three (3) years. This warranty does not cover labor costs.
Mercury Ignition systems are warranted for three (3) years from date of purchase, when installed on a Warming Trends plate or pan and with listed Crossfire® burners as set forth as Certified with Mercury Ignitions in the Mercury Ignition Instruction Manual or as otherwise approved by Warming Trends, in writing, prior to sale. In the event a Mercury Ignition system must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first three years.

     This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover.

     Push Button Ignition Systems pre-installed by Warming Trends on AON fire tables (defined below) are warranted for one (1) year from date of purchase. In the event a Push Button Ignition System must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover. Warming Trends does not offer any warranty for Push Button Ignition Systems not pre-installed on AONs.

Commercial Installations

      Platinum Ignition Systems are warranted for one (1) year from date of purchase, when installed on a Warming Trends plate or pan and with listed Crossfire® burners as set forth as Certified with Platinum Ignition Systems in the Platinum Ignition System Instruction Manual or as otherwise approved by Warming Trends, in writing, prior to sale. In the event a Platinum Ignition System must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover.
24VIK, 3VIK, and P24VIK systems are warranted for one (1) year from date of purchase. In the event a 24VIK, 3VIK, or P24VIK system must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs.

      Ignition systems are warranted for one (1) year from date of purchase, when installed on a Warming Trends plate or pan and with listed Crossfire® burners as set forth as Certified with Mercury Ignitions in the Mercury Ignition Manual or as otherwise approved by Warming Trends, in writing, prior to sale. In the event a Mercury Ignition system must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover.

      Push Button Ignition Systems pre-installed by Warming Trends on AON fire tables (defined below) are warranted for one (1) year from date of purchase. In the event a Push Button Ignition System must be replaced due to a defect or malfunction of the system, Warming Trends will repair or replace the system at no cost for the first year. This warranty does not cover labor costs and will be automatically voided if the ignition system is installed or used with a non-specified burner, accessories or recommended plate or pan, and cover. Warming Trends does not offer any warranty for Push Button Ignition Systems not pre-installed on AONs. 

ITEMS NOT COVERED BY WARRANTIES FOR IGNITION SYSTEMS

Warming Trends does not warrant any services related to our Electronic and Manual Ignition Systems, including, without limitation, installation, unless we provided those services to you. You may have warranty rights from the service provider, but we make no representations or warranties express or implied regarding any third-party service provider and our warranties do not apply to failures caused by their work.

Problems or defects in the functioning of the systems due to gas plumbing or electrical installed by others are not covered by any warranty offered by Warming Trends. 

AON FIRE TABLE WARRANTIES

Residential Installations

Warming Trends warrants the fabrication and structure of each AON™ fire table (each, an “AON”) for 3 years from the purchase date. This warranty is transferable, but we reserve the right to require proof of ownership for any transferred AONs including proof that the AON was not acquired through improper means or unauthorized re-sellers. Burners and Ignition Systems included in AONs are covered by the applicable warranties above. Warming Trends warrants the powder coating on AONs for 12 months from date of delivery. Warming Trends does not warrant against any damage occurring during or after installation or for normal wear and tear, including fading due to exposure to sunlight. The flush-mounted lids are susceptible to damage due to their intended use. Chips may occur on the corners and edges of the lids over time and are not covered by warranty. Warming Trends recommends covering your AON during inclement weather or seasonal changes. 

Commercial Installations

Warming Trends warrants the fabrication and structure of each AON for 1 year from the purchase date. This warranty is transferable, but we reserve the right to require proof of ownership for any transferred AONs including proof that the AON was not acquired through improper means or unauthorized re-sellers. Burners and Ignition Systems included in AONs are covered by the applicable warranties above. Warming Trends warrants the powder coating on AONs for 12 months from date of delivery. Warming Trends does not warrant against any damage occurring during or after installation or for normal wear and tear, including fading due to exposure to sunlight. The flush mounted lids are susceptible to damage due to their intended use. Chips may occur on the corners and edges of the lids over time and are not covered by warranty. Warming Trends recommends covering your AON during inclement weather or seasonal changes. 

ITEMS NOT COVERED BY WARRANTIES FOR AON FIRE TABLES

Media made from ceramic or steel must be at least 4” from edges of the AON as excessive heat can cause warping and damage to the structure of the AON. Incorrect use of media shall void the above warranties.

Warming Trends does not warrant against the natural process of steel aging or rusting.

Warming Trends does not warrant any services related to our AONs, including installation, unless we provided those services to you. You may have warranty rights from the service provider, but we make no representations or warranties express or implied regarding any third-party service provider and our warranties do not apply to failures caused by their work. Warming Trends does not warranty against damage caused by improper ventilation. AON’s are equipped with leveling feet which are to be used to create ventilation around the entire base perimeter of up to 2” of clear space. 

DISCLAMIER OF ADDITIONAL WARRANTIES

OTHER THAN THE SPECIFIC WARRANTIES SET FORTH IN THIS WARRANTY POLICY, WARMING TRENDS MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ITS BURNERS OR IGNITION SYSTEMS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

No dealer, distributor, or other person has the authority to represent or warrant a Warming Trends product beyond the terms contained within this warranty, and Warming Trends assumes no liability for such warranty representations. Any questions concerning this warranty should be directed to the Warming Trends corporate office or via email to legal@warming-trends.com. 

ADDITIONAL TERMS AND CONDITIONS

ALL BURNERS AND ELECTRONICS MUST BE COVERED WHEN NOT IN USE OR WARRANTY IS NULL AND VOID.

While some of our warranties are passed-through or provided in cooperation with affiliates and/or third parties, Warming Trends will honor the warranties contained in this Warranty Policy for all products purchased from us, but we may coordinate internally with the necessary third parties in order to do so.

REFUND POLICY

At Freedom Fire Pits, our vendors take pride in their Made-To-Order products. Each item is carefully crafted to meet the specifications provided by our customers. However, we would like to remind our customers that once they start the process of making their purchase, they use resources and materials to create their unique product. As a result, they have a strict no-return policy on Made-To-Order products.

We encourage our customers to carefully review their orders before finalizing the purchase. By placing the order, the customer acknowledges, understands, and accepts our no-return policy. It is important to note that once the order is in progress, it cannot be canceled or modified.

QUALIFYING RETURNS

At Freedom Fire Pits, we understand that mistakes can happen during the purchasing process. In the event that a customer experiences a qualifying refund, we are committed to working with them to rectify the situation in a timely manner.

In order to be eligible for a qualifying refund, the customer must meet certain requirements. Firstly, they must notify us within 24-48 hours if they wish to cancel or exchange the product. After 24-48 hours, the policy will automatically change to store credit since the product has already started production and materials have been used to start manufacturing the product. A qualifying refund occurs when the customer made a purchasing mistake, and the mistake will be reviewed by our staff as to its eligibility. However, not all errors in purchasing will qualify for a refund. We reserve the right to determine whether a refund qualifies or not.

If a customer is eligible for a qualifying refund, payment will be issued as refund back to their credit card, but they must note that a 3% processing fee will apply. The customer will be responsible for paying this fee.

After 48 hours, any order cancellation request may be approved at the discretion of Freedom Fire Pits. A 20% cancellation fee will be charged on all approved refunds. 

We believe that our policy for qualifying refunds is fair and provides our customers with a reliable and efficient way to handle human errors during the purchasing process. If you have any questions or concerns about our policy, please do not hesitate to contact us. Our customer service team is always here to help.

⚠️  PROP 65 WARNING  ⚠️

WARNING: This product can expose you to chemicals including Lead and Lead Compounds, which are known to the state of California to cause cancer, and Carbon Monoxide, Lead and Lead Compounds which are known to the state of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

ADVERTENCIA: Este producto puede exponerlo a productos químicos como el plomo y los compuestos de plomo, sabidos por el estado de California como causa de cáncer, y el monóxido de carbono, el plomo y los compuestos de plomo, sabidos por el estado de California como causa de defectos de nacimiento u otros daños reproductivos. Para obtener más información www.P65Warnings.ca.gov.