Products

Frequently asked questions

Each fire pit is handcrafted to order, so returns aren’t typical—but we understand that sometimes plans change. If you need to update or cancel your order within 24–48 hours, just reach out and we’ll do our best to help.

After that window, your order may already be in production, but we’re happy to explore flexible options like store credit or partial refunds when possible. A small processing fee may apply, and some custom orders may carry a restocking fee.

Have questions? Our support team is here to help make sure you feel confident in your purchase.

Because each fire pit is custom-made just for you, all sales are considered final once production begins. If you need to make changes within 24–48 hours of your order, just reach out—we’re happy to help if we can.

Most fire pits ship within 3–10 weeks depending on the style, color, and manufacturer. Once it’s ready, delivery typically takes 4–7 business days. Need a more accurate timeline? Contact us before placing your order and we’ll confirm availability.

We work with top-tier U.S. manufacturers—our collections ship from Colorado, California, and Texas. Each fire pit is handcrafted with premium materials and built to last.

Yes! We offer free shipping on all fire pit orders over $1,999. Smaller items and accessories ship via UPS, FedEx, or USPS, and larger units arrive via freight with curbside delivery.

Moderno 4 — 48" Minimalist Concrete Fire Bowl

Moderno 5 — 36" Round Concrete Fire Bowl

Tavola — 60" Low Profile Concrete Fire Table

LOMBARD — Fire & Water Bowl (29")

Sedona — Round Concrete Fire Bowl (27" or 33")

Rainier — Rectangular Concrete Fire Table (55", 65", 75", 85", or 95" Length Options)

Pinnacle — Rectangular Concrete Fire Table (32", 38", or 45" Size Options)

Sedona — Round Concrete Fire Bowl (27" or 33")

Rainier — Rectangular Concrete Fire Table (55", 65", 75", 85", or 95" Length Options)

Pinnacle — Rectangular Concrete Fire Table (32", 38", or 45" Size Options)

Tavola 5 Fire Pit Table Wind Guard

Tavola 42 Fire Pit Table Wind Guard

Tavola 3 Fire Pit Table Wind Guard

Elemental by Design

Pismo Fire Pit - GFRC Concrete

Pismo Fire Pit Table Wind Guard

Plug & Play Electronic Ignition System

Porto 58 Fire Pit Cover

Porto 58 Fire Pit Table Wind Guard

Porto 68 Fire Pit Cover

Porto 68 Fire Pit Table Wind Guard

Porto — 60" Rectangular Concrete Fire Table

Prism Hardscapes - Ibiza Concrete 29" Fire Bowl

Prism Hardscapes - Ibiza Concrete Water Bowl

Prism Hardscapes - Lombard Pedestal Concrete Water Bowl

Prism Hardscapes - Lombard Tall 32" Concrete Fire Bowl

Prism Hardscapes - Lombard Tall Concrete Water Bowl

Prism Hardscapes - Manchester Concrete 42" Fire Table

Prism Hardscapes - MOD 20" Concrete Propane Enclosure

Prism Hardscapes - Moderno 2 Concrete Water Bowl

Prism Hardscapes - Moderno 6 Concrete 39" Fire Bowl

Prism Hardscapes - Moderno 70 Concrete 70" Fire Table

Prism Hardscapes - Moderno 8 Concrete 39" Fire Bowl

Prism Hardscapes - Oasis Concrete 42" Fire Table

Prism Hardscapes - Orinda 20" Concrete Propane Enclosure

Prism Hardscapes - Ovale Concrete 60" Fire Table

Prism Hardscapes - Ovale Concrete 79" Fire Table

Prism Hardscapes - Pentola 1 Concrete 24" Fire Bowl

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Frequently asked questions

1/2" Tempered Fire Glass Cosmic Copper Reflective

1/2" Tempered Fire Glass Dark Matter Black Reflective

1/2" Tempered Fire Glass Diamond Starlight Clear

1/2" Tempered Fire Glass Diamond Starlight Reflective