The Freedom Collection - GUADALUPE Concrete Fire Table WS-500

Shipping Policy

FREE SHIPPING ON ALL FIRE PIT ORDERS OVER $1699

GROUND SHIPPING

Ground shipping provides delivery for smaller items using carriers such as FedEx, UPS & USPS. When your order ships, you will receive an email with your tracking information. For larger items see freight shipping below.

FREIGHT SHIPPING

Freight Shipping is used for larger products that can’t be shipped via common carrier or are too heavy to lift. When products are shipped freight, they come on a pallet or in a shipping crate. The pallet might be plastic wrapped or strapped. We take your purchase seriously and do our best to ship your order in a way that will insure its safe undamaged arrival.

It’s important to note that since freight orders ship on a pallet or in a crate, the truck used to transport your order could be a large semi-truck hauling a large trailer box. These trucks have a hard time navigating through narrow tight roads. That is why Freight orders include curbside delivery only. If you need your order moved somewhere else you can contact the freight company prior to delivery and see if they offer "Inside Delivery" service. This service will take your freight and have it moved into your garage only. Additional charges may apply. The driver must have what he deems is reasonable access to the end of your driveway. On rare occasions, the driver may determine that he cannot access your property line or driveway for your curbside delivery. If this happens you must make arrangements to get your order from the freight company, which at times could mean meeting the driver at a different location. The driver will take your order off the truck for you, but you are responsible for moving the order to where it needs to go on your property. The driver will not offer assistance in this regard, nor is he obligated. If your order exceeds the lift gate size or weight limits, you will need to make arrangements to get your order off of the truck.

The freight company will call you prior to your delivery to schedule the delivery. An adult must be present to inspect and sign for the shipment. If you miss your appointment or need to reschedule your delivery, you may be responsible for additional fees incurred. You are responsible for inspecting the freight shipment for damage at the time of delivery. If you notice any damage to the packaging, you need to make a note on the Bill of Lading sheet, "Freight Refused Due To Damage" and have the freight company take the damaged unit with them. DO NOT SIGN FOR ANY DAMAGED FREIGHT. If you find damage during your inspection contact Freedom Fire Pits right away at (888) 978-0554. If you sign for the freight delivery without noting the damage, the freight company is released from liability and the responsibility now falls on you, the customer. So please thoroughly inspect the freight prior to signing for it.

Occasionally, we get notice from our shippers that the delivery address will require additional fees due to accessibility or unusual circumstances. It is impossible for Freedom Fire Pits to anticipate all delivery circumstances at the point of sale. In the event we are notified by the shipper of these types of situations, we will contact you to cover these additional fees. We cannot be held liable for additional fees that go above and beyond our typical shipping parameters.

IMPORTANT SHIPPING NOTES FOR PRISM HARDSCAPES FIRE PITS

The lead times for Prism Hardscapes Fire Pits will vary depending on which items and what color. Some products may be in stock, others may require time to manufacture. Products in the color Pewter will have a typical lead time of 1-2 weeks. Products in our other colors typically have a 2-3 week lead time. Portos of any color will have a 4 week lead time. If delivery times are a concern please contact us prior to ordering so we can give you the most accurate information available. Prism Hardscapes products ship from Stanton, California.

If shipping to Hawaii or Alaska, please contact us for a custom shipping quote. All shipments to Nantucket Island and Martha's Vineyard will be shipped to Cape Cod Express only and all island delivery charges are the responsibility of the ultimate consignee.

Warranty

Wetstone warrants that the product will be free from substantial defects in material and workmanship, and will substantially perform in accordance with the technical specifications set forth in the description of the product for the duration of the warranty period specified below. 

All Wetstone Fire Pits are warranted for (1) year from date of purchase or until the Purchaser transfers, sells, or otherwise alienates the Fire Pit, whichever period is shorter.

This Limited Warranty is non-transferable and is expressly limited to the repair or replacement of

a Fire Pit that includes manufacturer defects in the Fire Pit shell and the burner plate.  Manufacturer defects in the base and plate includes  (1) fabrication damage, and (2) cracking, or discoloration that is not the result of normal wear and tear.  

THIS LIMITED WARRANTY IS GIVEN EXPRESSLY IN LIEU OF ALL OTHER EXPRESS

WARRANTIES. THIS LIMITED WARRANTY IS THE SOLE WARRANTY AND THE

MANUFACTURER DISCLAIMS ALL OTHER ORAL OR WRITTEN REPRESENTATIONS

FROM ANY SOURCE CONCERNING THE FIRE PIT.  ANY IMPLIED WARRANTY ARISING OUT OF THE SALE OF THE FIRE PIT, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.

Manufacturer defects :

Cracks

• Discoloration

• Breakage from shipping (claim to be done by Wetstone to the carrier.)

At Wetstone we will fix, or replace your fire pit at no cost in case of any manufacturer defects/ malfunction.within the one-year warranty period.

Plate: We will replace your plate in case it is broken. (within (1) year from date of purchase.)

Warranty does not cover:

THIS LIMITED WARRANTY DOES NOT COVER SCRATCHING, SCUFFING, OR ANY OTHER COSMETIC CHANGES THAT MAY OCCUR DURING NORMAL USE. THIS LIMITED WARRANTY DOES NOT COVER MISUSE, SUCH AS USAGE IN HIGH WINDS RESULTING IN FLAME DAMAGE TO THE FIRE PIT SHELL OR OTHER PROPERTY.  THIS LIMITED WARRANTY ALSO DOES NOT COVER RUSTING PARTS, CRACKS THAT DO NOT AFFECT THE FUNCTIONALITY OF THE PRODUCT, OR OTHER DAMAGE CAUSED BY WEATHER OR CLIMATE CONDITIONS OR EXPOSURE TO CORROSIVES SUCH AS SALTS, PESTICIDES, CONTAMINANTS TO NATURAL GAS, BUTANE, OR OTHER FLAMMABLE AEROSOLS OR MATERIALS, ETC.

Wetstone Design Company is not responsible for product damaged or lost in transit. 

Please contact Wetstone in case this happens, to allow Wetstone to promptly file a claim with the carrier. 

Every fire pit order is custom made, and therefore all SALES are FINAL and not eligible for return or credit.
For specific instructions about how to obtain extended warranty service for your Fire pit, please contact Customer Service using the contact information.

Manufacturers’ warranties may not apply in all cases, it all depends on the situation of the product.

The burners installed in the Fire Pit are excluded from this Warranty.  The burners are warranted by the manufacturer. Please refer to their warranty booklet for more info.  Let us know if you have any questions about a replacement. 

THIS LIMITED WARRANTY IS VOID IF THE FIRE PIT HAS BEEN DAMAGED BY ACCIDENT, USE OTHER THAN THE FIRE PIT’S INTENDED USE, UNREASONABLE USE, MISUSE AND/OR ABUSE, NEGLIGENCE, ALTERATION, UNAUTHORIZED OR IMPROPER SERVICE OR REPAIR, IMPROPER INSTALLATION OR HANDLING, FAILURE TO FOLLOW PROVIDED INSTRUCTIONS ON THE ASSEMBLY, USE, MAINTENANCE, OR CARE, SHIPPING, VANDALISM, ACTS OF GOD, ENVIRONMENTAL FACTORS (SUCH AS SUN, WATER, AIR QUALITY, EROSION, SALT, CHALK, LIME, POLLEN, ETC.), ANIMAL OR INSECT INFESTATION, ALTERATION OF THE FIRE PIT, USE OF WOOD, COAL, CHARCOAL, OR OTHER UNAUTHORIZED, OR ANY OTHER EVENT BEYOND THE CONTROL OF THE MANUFACTURER, OR OTHER CAUSES NOT ARISING OUT OF DEFECTS IN MATERIAL OR WORKMANSHIP.

LIMITATION OF LIABILITY

THE ENTIRE LIABILITY OF WETSTONE AND CUSTOMER’S EXCLUSIVE REMEDY FOR DAMAGES FROM ANY CAUSE RELATED TO OR ARISING OUT OF A WARRANTY DEFECT, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR IN TORT, WILL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE FOR EACH PURCHASE ORDER FOR THE PRODUCT WHICH IS THE SUBJECT MATTER OR DIRECTLY RELATED TO THE CAUSES OF ACTION ASSERTED. 

IN NO EVENT WILL WETSTONE, IT’S AGENTS, SUBCONTRACTORS, SUPPLIERS AND EMPLOYEES BE LIABLE FOR (A) ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, REVENUE, PROFITS OR SAVINGS, SUBSTITUTE RENTAL OR FOR ANY OTHER REASON, EVEN IF COMPANY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, (B) CLAIMS, DEMANDS OR ACTIONS AGAINST CUSTOMER BY ANY PERSON, EXCEPT AS PROVIDED BY APPLICABLE LAW.

USING THE FIRE PIT FOR OTHER THAN PERSONAL HOUSEHOLD OUTDOOR USE, OR FOR USE IN AN UNSAFE MANNER OR IN ANY OTHER WAY INCONSISTENT WITH ITS INTENDED USE OR PURPOSE WILL VOID THE LIMITED WARRANTY.

THIS LIMITED WARRANTY DOES NOT COVER ANY LIABILITY FOR DAMAGES TO PERSON OR PROPERTY OTHER THAN THE FIRE PIT ITSELF. 

Return Policy

You may return your Prism Hardscapes purchase within 90 days of receipt for a refund of the purchase price excluding shipping costs and a 10% restocking fee. Customers are responsible for return shipping unless we agree to accept an item as defective or damaged. We will refund original shipping charges only if we made a shipping error.

All Wetstone Design Company (The Freedom Collection) fire pits are made to order and therefor ALL SALES ARE FINAL and not eligable for return, refund or credit.

All returned products must be 100% complete, adequately packaged in original packaging and resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together, assuming they adhere to Prism Hardscape’s return guidelines and policy below.

All returns requires a valid Return Merchandise Authorization number (RMA) issued by our customer service team at Prism Hardscapes. Please call Freedom Fire Pits at (888) 978-0554 to start your RMA process. Items returned without an RMA will not be considered for a refund. You have 90 days from the time you receive your shipment to request an RMA. The RMA will expire 15 days after it is issued and cannot be extended or re-issued. A valid RMA number must be written clearly on the shipping label or box. No refunds will be issued for incomplete or unauthorized returns.

Refunds will be issued after items arrive in our warehouse and are inspected. It may take two to three weeks from the date we receive an item for your account to be credited. Prism hardscapes reserves the right to refuse any returned product. Please refer to our return guidelines for further information.

Return Guidelines

1. No returns will be accepted more than 90 days after you receive the merchandise. Unfortunately, we cannot allow any exceptions to our return policy.
2. We will not accept damaged merchandise that was not inspected by the customer at the time of the original delivery and was not reported or claimed within 48 hours of receipt. If the customer signs for delivery and does not report any damage to the shipping company, or to Prism Hardscapes, then it’s the customer’s responsibility to file a claim for damages with the shipping company.
3. No returns or exchanges on discontinued items.
4. All returned products would be inspected. Any item that is returned as defective and is found not to be so will be subject to a 25% handling fee as well as the restocking fee of 10% plus all shipping costs.
5. If non-returnable items are sent back, no credit will be issued. The customer will be responsible for shipping charges. Items will be re-sent upon receipt of payment for shipping charges. Items will be deemed abandoned if we are not contacted within 30 days from the date we receive the merchandise.
6. If a customer refuses to accept a shipped order without setting up an RMA, then the customer will be responsible for all shipping costs. Also, a 25% processing fee will be assessed with the standard 10% restocking fee.

⚠️  PROP 65 WARNING  ⚠️

WARNING: This product can expose you to chemicals including Lead and Lead Compounds, which are known to the state of California to cause cancer, and Carbon Monoxide, Lead and Lead Compounds which are known to the state of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

ADVERTENCIA: Este producto puede exponerlo a productos químicos como el plomo y los compuestos de plomo, sabidos por el estado de California como causa de cáncer, y el monóxido de carbono, el plomo y los compuestos de plomo, sabidos por el estado de California como causa de defectos de nacimiento u otros daños reproductivos. Para obtener más información www.P65Warnings.ca.gov.