WARRANTY POLICY
Slick Rock Inc.’s collection of products are warranted against defects in material and quality of workmanship. Slick Rock Inc. products are warranted for one (1) year from the original date of purchase, provided recommended cleaning and maintenance are performed. This warranty includes structural cracking (as defined below) or sealer failure within the stated period. This warranty provides that all materials and equipment furnished under this statement are of good quality and new. The work will be free from defects excluding what is inherent in the nature of the product or permitted in Slick Rock Inc. allowable tolerances (as stated below). Should a defect occur during the specified time frame, Slick Rock Inc. will provide DIY repair materials, repair, reseal or replace the existing product at no cost to the second party based on an evaluation by Slick Rock Inc at its sole discretion. Slick Rock Inc. is not responsible for shipping costs associated with replacing the defective basin. Slick Rock Inc. will coordinate shipping, but the second party will ultimately be responsible for those costs.
This warranty is null and void in the case of neglect or misuse. Warranty is void unless all required paperwork and documents have been signed and approved.
1. It is important that you do not apply tape directly to the basins. This is IMPAIRATIVE; the tape alters the curing process and transfers chemicals to the concrete and will show in the finished product.
2. Slick Rock Inc.’s color charts are a representation of the colors that we offer. Actual colors may vary from the color chart colors. Each basin is a unique product and will take on color differently. There will be different color modeling and uniformity of color between different pieces or within each piece itself. Our artisans work hard to create the color you’ve chosen, but realize that within that palette, color modeling and non-uniformity may occur.
3. Slick Rock products are stained with a vibrant array of (18) water based colors. Our water based stains do not contain caustic ingredients and are used as an environmental alternative to solvent and acid-based stains.
4. Maintenance is the sole responsibility of the second party. For everyday cleaning use Riverbed Concrete General Cleaner (purchase at www.riverbedconcrete.com). Refrain from using acidic cleaners or strippers such as, but not limited to, muratic, sulfamic, or orange concentrate cleaners. Please reference the Care and Maintenance form (online at www.slickrockinc.com) for more information. A. Resealing the concrete may become necessary to protect the product. This should be performed by Slick Rock Inc. or approved concrete professional and will be invoiced separately. B. Slick Rock Inc. is not responsible for sealer failure after the warranty period of one (1) year. In order to keep your concrete basin looking its best, have Slick Rock Inc. reseal on an as needed basis (to be invoiced separately).
5. Concrete basins may develop small, non-structural cracks. There is no guarantee or warranty that our concrete products will not crack. There is an old adage “if it ain’t cracked, it ain’t concrete.” At the end of the day, our products are still made of concrete, no matter how sophisticated. Even if a crack develops, the fibers that are mixed within our concrete are designed to hold the pieces together under “normal” loads in which the product has been designed. We emphasize that the development of a crack normally does not disrupt the performance or structural properties of the concrete basin. A structural crack is defined as a crack that disrupts the structural integrity of the basin, thus causing it to lose its frame. Most often structural cracks go all the way through the concrete, tearing the concrete completely apart and allowing the user to see through the concrete. Alternately, a structural crack could be a crack that is wider than a hairline crack and goes all the way from the top to the bottom on the basin. If you think you might have a structural crack, not caused by negligence, call Slick Rock Inc. for an evaluation. Do not fill with water (w/ exception of soaking tub) or subject to excessive loads.
6. Discoloration and fading may occur over time to our concrete products. Due to the nature of our stains, the elements in which our basins are placed can alter the color. Basins can be re-stained and/or re-sealed by Slick Rock Inc. (to be invoiced separately) to keep them looking new.
7. Slick Rock Inc. is not responsible for any damage that may occur to our basins due to a 3rd party cover. A rubberized, plastic, or non-breathable cover should not be used for Slick Rock products as they could cause the sealer and/or stain to de-laminate.
8. The gloss level of our basins may alter over time. Based on the elements, our basins may lose their original glossy appearance. Re-sealing may be necessary to maintain desired gloss levels.
9. This warranty excludes failures caused by occurrences beyond Slick Rock Inc.’s control including, but not limited to, acts of God or public enemy, acts of war, rebellion or sabotage: fires, floods, explosions, accidents: riots or other acts of workers, whether direct or indirect; or, any other causes whether or not of the same cause or kind as those specifically named above, which are not within the control of the party affected and which, by the exercise of reasonable diligence, said party is unable to prevent or provide against.
10. In consideration of the mutual promises set forth herein, Slick Rock Inc. covenants and agrees that it shall perform services rendered in a timely, professional manner, providing quality results set to Slick Rock Inc. standards. Slick Rock Inc. is not liable for color inconsistencies, nor to be held responsible for differences in opinion of color tone and color modeling, or other disagreements and opinions of color. All verbal agreements are void unless otherwise stated in this contract.
11. Slick Rock Inc. is not liable for defects or malfunctions of third party suppliers/manufactures whose products are used in the fabrication/assembly of its products. Slick Rock Inc.is not liable for damages or injury resulting in the mis-use of its products.
Any claim or controversy arising among or between the parties hereto and any claim or controversy arising out of or respecting any matter contained in this Agreement or any difference as to the interpretation of any of the provisions of this Agreement shall be settled by arbitration in the city of Boerne, Texas by Three (3) arbitrators under the then prevailing rules of the American Arbitration Association.
In any arbitration involving this Agreement, the arbitrators shall not make any award which will alter, change, cancel or rescind any provision of the Agreement and their award shall be consistent with the provisions of this Agreement. Any such arbitration must be commenced no later than sixty (60) days from the date such claim or controversy arose. The award of the arbitrators shall be final and binding.